Dress Hire
How does the rental process work?
- Make an appointment to try on our dresses and view our selection of props and accessories. Visit our contact page to enquire about a fitting.
- Complete a fitting form confirming all your details.
- Once you have selected a dress and happy with your choice, make a payment via cash or EFT. Please note that we are only able to release the hire items once the funds have reflected in our bank account.
- Capture your special moment and have a wonderful day.
- Make arrangements to return the dress and hire items. You may either return the hire items to our premises during our operating hours or you may have them returned via courier. Please note that courier fees are payable at the client’s expense.
How long can I keep the hire items?
We allow 3 (three) days from the date of collection to return the hire items (this includes the day of collection and the return date).
May I come and try on the dresses?
Yes, we offer fittings free of charge, by appointment only.
No, fittings are free of charge.
May I bring someone with me to the fitting?
Yes, you’re welcome to bring someone with you. Our fitting room comfortably accommodates two people. Regretfully, our complex rules do not allow for pets, other than service animals.
We offer a variety of dresses, overskirts, accessories (including flower crowns and maternity sashes) and props for rental, any combination of these rented from us are referred to collectively as the hire items.
Do you have the dresses in different colours and sizes?
We only stock one of each dress and most dresses are made of a stretch material to accommodate multiple sizes.
We are able to make use of PostNet counter to counter courier service for Nationwide delivery. Delivery charges are for the client’s own cost.
You are welcome to contact us should you wish to make use of your own courier service, however, we may require you to insure the package.
How long will it take for me to receive the hire items via courier?
Our preferred provider, PostNet, usually delivers within 2 – 3 working days, however we recommend contacting us to arrange for the package to be sent at least 5 working days prior to your shoot/event.
May I reserve an item for a future event?
Certainly. Let us know the items you want and the date you need them for and we will advise you of the process to reserve them.
How long can I keep the hire items?
We allow 3 (three) days from the date of collection to return the hire items (this includes the day of collection and the return date).
What happens if I don’t return the hire items in time?
A charge of 15% per day past the agreed upon return date will be offset against the deposit.
All dresses are to be cleaned by the customer. Please contact us to discuss the specialised cleaning requirements.
What about stains or damage to the dress?
We understand that there are circumstances under which certain wear and tear cannot be avoided, therefore you would not be charged for reasonable wear and tear. However, significant damage or irremovable stains to the garment will result in charges to cover the cost of the repair, or potentially the full replacement value of the dress or hire items.
Please get in touch with us immediately if you have stained the dress, so that we may advise on the best way to remove the stain and prevent it from becoming permanent.
Our preferred provider is PostNet, however you may arrange for your own courier to collect directly from us during our operating hours.
Should you elect to make use of your own courier service, we may require you to insure the package.
Payment
Dress Hire – R399.00 plus a refundable deposit of R250.00
Overskirt hire – R150.00 (if taken with a dress)
Flower crown hire – R100.00
Letterboard hire- R100.00
Maternity sash hire – R100.00
Props – To be confirmed on hire
You may make payment directly into our FNB business account or via a Geo-payment. Alternatively, we accept cash and card payments. Please note that transfers from any bank other than FNB take approximately 2 business days to clear in our account and no hire items will be released prior to the funds clearing in our account.
How long does it take for me to get my deposit back?
We endeavour to process refunds within 2 business days of return of the hire items.
Other
We operate from home and have a private room for fittings.
We are open for fittings from 7:30pm (19h30) to 9pm (21h00), Monday to Friday and from 11am (11h00) to 4pm (16h00), on Weekends and Public Holidays.
Enquiries are attended to within 24 hours.
Do you offer photography services?
No, however, we are happy to recommend a photographer which our clients have worked with for past shoots. Please note that all the images that appear on our website and in our catalogue appear with the permission of the respective clients, we do not own the copyright to the images.
You may contact us for a link to a catalogue of some of our dresses. Should you wish to see more images of a particular hire item feel free to send an enquiry by clicking on the Chat button at the bottom-right of the screen.
We regularly update our range of dresses and recommend scheduling an appointment to view our collection.
What should I wear for my fitting?
We recommend wearing something comfortable that you can easily take off. You may need to remove your shoes to try on a dress so it is a good idea to wear slip on shoes. You should wear the underwear you intend to wear for your shoot as well.
Please do not wear full face or body makeup as this may stain the dresses during the fitting.
No, our dresses are designed to fit multiple sizes and we are sure you will find something that is perfect for you. We do, however, allow pinning in the seams should the dress be a bit large.
Why should I hire a dress instead of buying one?
The simple answer is that it will save you money. You should not have to spend a small fortune on a dress that you will probably only wear once.
Do you have any other dresses?
We are constantly adding to our collection so feel free to contact us should you be looking for something that is not in our catalogue.
What is the condition of the hire items?
All our hire items are in new to good used condition. Some of the hire items may have minor wear and tear given that they are rental items, however, if we feel that an item would no longer fulfil the needs of our clients, it is removed from our inventory.
